Terms & Conditions

We strongly recommend guests take out personal Travel Insurance prior to booking.

Check-in time is by prior arrangement from 4pm on the day of your arrival and check-out time is 10.00am. We reserve the right to make a charge for a departure later than ten minutes from the agreed check-out time, as this adversely affects the quality of provision we are able to offer the next incoming guests.

If you book less than 4 weeks before the start of your stay, we ask for the full accommodation charge at the time of booking. Otherwise, the payment can be made in two instalments.

Your 50% deposit is due at the time of booking and is Non-Returnable. Our booking system will automatically remind you when you need to pay the 50% balance of the accommodation charge –  at least 4 weeks before the start of your stay.

If you do not pay the balance when it is due we reserve the right to cancel the booking.

Cancellations

1. If you need to cancel your stay after paying the deposit, as a courtesy we will try our best to re-let. If we are successful we will return your deposit, less the deduction of an administrative charge of £25.

If you cancel after paying the full cost of your break, as a courtesy we will try our best to re-let the break and return your deposit if successful.

In unavoidable cancellation circumstances where the full cost of the stay has been paid, guests may negotiate with us to re-assign their break to a friend or family member. This arrangement is subject to the discretion of Grizedale Arts and must be agreed in writing a minimum of 3 working days ahead of the holiday.

We reserve the right to refuse any booking or cancel any bookings subject to refunding any sums you have paid without further liability on our behalf.

We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances which amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.

COVID19-related cancellations

2. If guests are unable to take up their holiday because Covid19-related governmental restrictions prevent them from legally travelling, we will offer to either postpone the holiday within a 12 month period from the original booking or we will offer a full refund of all payments. We will invoice guests for any shortfall between the costs of the original and revised bookings, and will return to guests any overpayment if a less expensive holiday is re-booked.

If travel is permitted at the time of the break, and guests cannot take up their booked holiday because they are unwell with symptoms of Covid19, have tested positive for Covid19 or are self-isolating, they may cancel their break under the terms above (1.)

Complaints

We try exceptionally hard to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Damages

Accidents do happen! Guests should notify us of any damages or breakages prior to their departure so that we can resolve them ASAP. For significant replacements or repairs required as a result of accidental damages, we will make a charge to cover this.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property on or website, in marketing and in email communications, over time alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.

The management reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The management is entitled to ask the guest to leave the property without any refund if, in the property owner’s opinion, the behaviour of the guest and/or his/her party is unacceptable.

The management reserves the right to ask the guest and their party to leave the property, without refund, should the behaviour of the guest and/or their party be considered to be unreasonable.